Refund and cancellation policy

Last updated 13 November 2026

Plans do not renew

You pay once for a 1 month, 3 month, 6 month or 1 year plan, and nothing is charged again unless you buy another. Your plan ends on the date shown in your account.

Refunds

There is no automatic refund. If you ask for one, we look at your case and decide it by the work already done for you: the account study, tracking set-up, planning, creatives and the time ads have run. If we could not start at all, for example because your ad account cannot be opened to us and this cannot be fixed during set-up, we take that into account. We tell you our decision and the reason, usually within 3 working days.

A refund, when given, goes back to the original payment method, usually within 5 to 7 working days.

Ad spend

Money you pay to Meta for ads is not part of our fee and cannot be refunded by us.

Stopping early

You can ask us to pause or stop at any time. Your campaigns and creatives stay in your ad account, and you can remove our access whenever you like.

How to ask

Write to am@the100xers.com from the email address on your account. You can also call +91 88005 99556.

THE100XERS LLP, Eldeco Centre, Block A, Shivalik Colony, Malviya Nagar, New Delhi - 110017.